Abstract: Referring patients to specialty care remains an inefficient and error prone process, resulting in delays in patients’ access to care, negative patient experience, and increased operational costs. We developed and implemented software to improve the efficiency of the referrals process using both novel and off-the-shelf technologies to launch the application using SMART-on-FHIR, automate referral parsing, and simplify capture of discrete data into the EHR. Preliminary deployment results show decreased referral processing time and increased referral volumes handled.

Describe the new knowledge and additional skills the participant will gain after attending your presentation.: Understand the end-to-end process of developing and implementing a delivery system innovation, including: identifying a problem with negative patient care, financial, and end user impacts, utilizing user-centered design, agile software development, dev ops, and standards-based technologies (e.g. SMART-on-FHIR) to develop a solution, and leading organizational implementation that includes instrumenting the tool to change the organizational approach to reporting on patient access data.

Authors:

Aaron Neinstein (Presenter)
University of California, San Francisco

Ramakrishna Yerramsetty, University of California, San Francisco
Edwin Martin, University of California, San Francisco
Anobel Odisho, University of California, San Francisco
Sara Murray, University of California, San Francisco
Michael Blum, University of California, San Francisco
Nathaniel Gleason, University of California, San Francisco