Poster (Times are in PDT)

Board 17 - Healthcare Informatics Governance and the Evaluation of End User Satisfaction and EHR Usability

3:30 PM–4:30 PM May 20, 2020 (Conference Time: US - Pacific)

3:30 PM–4:30 PM May 20, 2020


Abstract: To evaluate healthcare informatics governance from the standpoint of organizational structure, leadership and effectiveness, a qualitative study was done to determine appropriate themes and directions of questioning anticipating a national study of such practices. Informatics leaders of Portland area healthcare organizations were interviewed, and the interviews were analyzed. A number of themes were developed from the analyses, and the results regarding how informatics departments currently evaluate the effectiveness of their activities were tabulated. Six channels of evaluation were identified, including financial metrics, healthcare outcomes, tabulation of complaints, direct end user evaluations, metrics to determine usability of the informatics projects, and use of built in tabulations of data from the EHR itself to monitor user’s activities. IT governance in general and specifically for healthcare is found to generally have few processes in place for this type of evaluation. The compelling rationales for better identification of problems with usability and end user satisfaction are presented, and a business case for doing so is developed.

Describe the new knowledge and additional skills the participant will gain after attending your presentation.: The participant will recognize the necessities of organizing informatics governance in a way that is capable of identifying the effects of implementations.
The participant will be able to identify potential methods of measurement of those effects.
The participant will understand the business case underpinning the necessity of developing these metrics and measuring their outcomes.


Barry Newman (Presenter)