S34: Panel - From Burnout to Wellness: Investing in People to realize the Value of IT Investment

10:45 AM–11:45 AM May 21, 2020 (Conference Time: US - Pacific)

10:45 AM–11:45 AM May 21, 2020

Regency A


Abstract: Clinician Burnout is multi-factorial problem that affects us all, whether we are consumers or providers of care. With high personal impact to professional caregivers, negative effects on care quality and patient satisfaction, as well as significant economic costs to organizations, moving from burnout to wellness, requires a multiprong systems approach. As we move towards a fully integrated era of IT, EHRs and other technologies will play an even bigger role in burnout.
In this panel, four health care executives will share how organizations can successfully improve clinician EHR satisfaction and efficiency by focusing on the value of investment (VOI), instead on the return on investment (ROI). By investing in people through a collegial culture and clinically integrated governance, ongoing training and support of the clinical staff, and re-designing clinical practice to support care team models, these organizations have demonstrated measurable ways to decreased EHR-related burnout.

Describe the new knowledge and additional skills the participant will gain after attending your presentation.: Audience members will learn tools and best practices that can be implemented at their organizations to reduce clinican burnout associated with technology, specifically the EHR.


Lu de Souza (Presenter)
Cerner Corporation

Susan Locke (Presenter)
Adventist Health

John Schultz (Presenter)
Vail Health

Michael Ross, MD (Presenter)
Northern Light Health