Abstract: Clinical end-users of EHR systems are often frustrated by the lack of usability with this core technology. The Arch Collaborative is an effort to benchmark provider organizations against a standardized survey in order to unearth data-validated best practices. To date, the Arch Collaborative has surveyed over 130,000 clinicians across 210 organizations. This benchmarking effort has uncovered that there are 3 key areas within which organizations can make improvements to improve clinical end-user satisfaction with their core health technology systems. Those 3 areas are personalizations, training and ongoing education, and governance. This panel will discuss the specific best practices used to improve satisfaction among end-users.

Describe the new knowledge and additional skills the participant will gain after attending your presentation.: What might the attendee be able to do after being in your presentation?

This panel will discuss the data-validated EHR optimization, improvement, and usability best practices from research from over 130,000 clinicians from 210 Healthcare organizations across the country and specifically learnings from clinical leaders from Asante, Dignity Health, Seattle Children’s, and Legacy Health.

Through attending this panel, listeners will be able to Identify the 3 key most impactful variables in this body of research in terms of improving clinicians experience with the EHR.

EHR Mastery
Shared Ownership
Personalization Adoption

Take a self-audit of the organization they are associated with by answering to themselves these questions:
Does our EHR have a mission statement? And are the right stakeholders helping the organization fulfill that mission statement? Do our clinicians buy into the mission and feel that the EHR is enabling quality care and patient centered care?

Have our clinicians been given the time needed to learn not just the basic functions, but learn the cultural workflows that our EHR represents?

Have our clinicians been given the opportunity and been held accountable to learn the EHR well, and personalize their digital care environment?

Learn from the case studies of several organizations who have data-validated successful EHR experiences for their clinicians.

Authors:

Amy Chaumeton (Presenter)
Legacy Health

Lee Milligan (Presenter)
Asante Health Systems

Rod Tarrago (Presenter)
Seattle Children's

Paula Scariati (Presenter)
Dignity Health

Chris Clune (Presenter)
KLAS Research